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Apology

Advise and Apology for Unexpected Delay in Shipment

Gentlemen: This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated. We should have our merchandise ready to ship within 10 days of the original delivery date and … Read more »

Apology & Proposal on Overshipped Merchandise

Dear In deference to your valuable time, I would like to get straight to the point and say that we were wrong. Your purchase order clearly stated 30 cases.  The shipment of 60 cases was our error.  Meanwhile, there are … Read more »

Apology After Cancellation of Order

Dear This is to acknowledge receipt of your letter of in which you set forth your reasons for cancelling your purchase order # I am very sorry about the misunderstanding that led to this cancellation and have taken the matter … Read more »

Apology and Replacement of Damaged Goods

Dear Your letter of      has been received, and we were very sorry to hear about the problem you experienced with our    [product] We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in … Read more »

Apology and Request for Extension of Time to Deliver Goods

Dear This is to acknowledge that we are in receipt of your notice whereby you informed us that the goods shipped to you on      did not conform to our agreement dated . We regret this unintentional mistake on our … Read more »

Apology and Tender of Compensation

Dear Thank you for your letter of      in which you informed us that  [product]  you purchased was [nature of problem]. We are sorry that you experienced this problem and are enclosing [nature of compensation].  While we make every attempt … Read more »

Apology for Accounting Errors and Past Due Notices

Dear You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will serve to resolve our recent difficulties. I know that you can appreciate the fact that it has taken some time … Read more »

Apology for Delay of Refund

Dear After reading your letter of     , I can thoroughly understand why you are running out of patience. While it would be easy to place the blame on our computer, this poor fellow has received enough abuse since joining … Read more »

Apology for Delayed Response & Request for Meeting

To whom it may concern: This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated. We should have our merchandise ready to ship within 10 days of the … Read more »

Apology for Late Payment

Dear Your letter arrived a few days ago and I must confess that this obligation completely slipped my mind. Needless to say, there is no excuse for this and I extend my sincerest apologies along with the attached check. Please … Read more »

Apology for Not Crediting Payment

Dear Thank you for your assistance in helping us to locate your payment of          which had not been credited to your account. Please accept our apology for this error and for the overdue notices we sent to you. We … Read more »

Apology for Not Crediting Payment from Prompt Payer

Dear Thank you for your letter and the photostat of your check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled … Read more »

Apology for Overshippment

Dear Please accept our apology for having shipped merchandise in excess of your purchase order. We have made an adjustment in your account to reflect this error and have arranged for [delivery service] to pick up the excess merchandise on  … Read more »

Apology for Poor Service Rating on Customer Questionnaire

Dear Thank you for taking the time to fill out our questionnaire during your stay with us.  We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. The problems that you … Read more »

Apology to Customer for Accounting Error

Dear Thank you for your recent correspondence regarding your account number ____________.  We were able to track down the error and have credited your account accordingly.  A report to this effect has also been sent to our credit reporting company. … Read more »

Apology to Receiver of NSF Check

Dear When I received your letter of    with my check attached marked “insufficient funds”, I called my bank immediately. The gentleman I spoke with,     [name]    , discovered that the bank had failed to credit my account with a substantial … Read more »

Reply Apology and Notice of Shipment in Replacement

Dear Your letter of      has been received, and we were very sorry to hear about the problem you experienced with our    [product] We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in … Read more »

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