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Customer Service

Advice to Customer of Unexpected Delay in Shipment

Dear Thank you for your order.  At this time we cannot fill your order due to an unexpected shipment delay from our overseas suppliers. We will hold your order for arrival of the merchandise, and ship shortly thereafter.  Unfortunately, we … Read more »

Customer Incentive Program Announcement

Dear As a valued customer of [name of company], we couldn’t wait to bring you the good news.  This letter is to announce the incorporation of our new customer incentive program (CIP?).  Well, maybe we haven’t thought of a great … Read more »

Customer Service Request Form

 CUSTOMER SERVICE REQUEST                                           DATE______________ CUSTOMER____________________________________________________ ADDRESS_____________________________________________________        _____________________________PHONE___________________ MERCHANDISE PROBLEMS:             DELIVERY PROBLEMS: ORDER NOT FILLED                  BAD ADDRESS DEFECTIVE MERCHANDISE             CUSTOMER NOT IN REPAIR PROBLEM                    DELAYED/LOST IN TRANSIT WRONG MERCHANDISE SOLD            DAMAGED IN TRANSIT AMOUNT CHARGED IN ERROR           MDSE. MISSING … Read more »

Explanation for Delay of Partial Shipment

Dear After some investigation, I believe that we have found the source of the problem that led us to our misunderstanding on     When we received your purchase order for [quantity, product], we were unable to fill the order for immediate … Read more »

Letter to Customer Not Home for Service Appointment

Dear On          our serviceman came to your home to install your new     [product]     and found that there was no one there.  This was the date that we had arranged for installation, but I know that things like this can … Read more »

Media Survey Form

                          MEDIA SURVEY How did you learn of our product?      A. Television Commercial?   Yes_______    No________            If “Yes”, which channel?______________________            When?    Morning________                     Afternoon______                     Evening_______                     Late Night______      B.  Radio Spot?       Yes________    No________            If “Yes”, … Read more »

Offer of 2% Discount for Speedy Payments

Dear In the past twelve months you have purchased a considerable amount of merchandise from us, which pleases us greatly. Since you have never taken advantage of the 2% discount we offer for early payment, we thought that you might … Read more »

Offer to Loan Customer to Move December Payment

Dear     [name of firm or institution]     wants you to have a wonderful holiday season.  We know that this is often a difficult period for many of our customers, inasmuch as in addition to their regular obligations there are so … Read more »

Offer to Special Order Merchandise Not in Stock

Dear After checking with all of our other stores in the area, I regret to inform you that I have been unable to locate another [item requested] for you. If you would like me to place a special order, I … Read more »

Preferred Customer Sale Announcement

Dear The best time to take advantage of our low prices is now! We have every reason to believe that at the June wholesale exhibition, the overall theme will be higher prices.  With inflation talk creeping back into the news, … Read more »

Repair Estimate

Dear The cost for repairing your television is as follows:               1 xyz indicator              $39.00               1 abc adjustment control       9.95               1 new antenna                 10.00                  Total Parts Cost          $58.95 Plus Tax In addition to the above, the cost … Read more »

Reprimand

Dear     [name]    , one of our customers, called my office today to inform me that he had been treated in an extremely discourteous manner by you. He was referring to a telephone call which took place on    wherein … Read more »

Spontaneous Good Customer Relations Letter

Dear Call it nostalgia, if you wish, but as I was glancing over some of the accounts we have had for several years, I stopped when I arrived at the name of  [name of firm] It has been a long … Read more »

Subscriber Letter, News Service

Dear As the Chambers News Service grows, it is our objective to ensure that you obtain the best possible service. Should you have any questions, concerns or comments about our service, we encourage you to call our toll free number … Read more »

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